By 2050, it is projected that people aged 60 years and older will make up nearly 22% of the global population. In many developed nations, this percentage is even higher, emphasizing the growing need for senior-friendly services. Surveys indicate that only 18% of seniors feel comfortable using digital banking platforms, including ATMs, compared to 73% of the younger population. This discrepancy highlights a significant gap in service accessibility and usability for the elderly.
Despite the widespread use of ATMs, elderly users often face significant barriers that prevent them from utilizing these machines effectively. Challenges include complex interfaces, physical accessibility issues, inadequate security measures, and insufficient instructions or support tailored to their specific needs.